Having done a few, we can reassure you that a website redesign is no magic bullet. It won't be a quick win, even though many marketers and business owners perceive it to be.
A new website doesn’t automatically guarantee a jump in conversion rates or an increase in revenue. There can be complications and you need to consider the impact on SEO (search engine optimization) if you are changing the site’s structure.
Nevertheless, if you do your homework correctly (i.e. research and testing), a website redesign will propel your business forward.
There are several explanations as to why you want to redesign your website. Maybe your visitors aren't converting or the bounce rates are too high. Maybe your website doesn't reflect your business goals and vision any longer, or worse - it's not mobile friendly.
Digging deep and understanding your reasoning and the needs of your buyer personas is essential before you even think of reaching out to a web development agency.
Is a website redesign really necessary?
Website redesign basics
You might have heard that a website redesign should be done every 3 years or so. But when should you really do it? Is it really worth the time, stress and expense?
Your website can be a major source for leads and revenue and if it isn't, it might be time to take a close, hard look at how it's performing. Your prospects visit your website to decide whether to buy a service or goods from you and if they aren't satisfied, they will leave and quickly forget about it.
"88% of online consumers are less likely to return to a site after a bad experience"
If you give them a nice experience, they might be swayed to visit your pricing page.
We have seen opportunities to perform significantly better by creating landing pages, so we decided we needed that kind of flexibility to exist on those websites.
What is the first thing you need to do?
First things first, gather data on the current Users journey and map out everything.
Plan the project and set priorities for your end goals, but keep in mind that the User's needs are the primary focus, so make sure they always match.
Create prototypes to better understand what the new website needs to be to match all requirements. User testing is the correct way to see if the created architecture works for what the User is looking for.
Remember, the User defines your failure or success - use data and feedback to create the perfect journey for your user.
What are the challenges you can expect?
Restyling a website is a delicate process. Changing the IA (Information Architecture) could cause discrepancies with well-ranked pages on search engines - so you can use them as milestones to build the new architecture and improve ranking for other pages later.
Another challenge is consistency between products. Keeping your branding, copy and product consistent isn’t as easy as it may seem, but it can only benefit your brand.
So, why redesign your website? There are six solid reasons, but above all, we want the new website to reflect your values as a company and put you in a position to serve your customers the best we can.
Six reasons for doing a website redesign
1. To communicate your brand values better
Rewrite all of the copy as part of the website redesign, keeping value to your Users. Each section of the website mirrors the primary message you're communicating, making it simple to navigate and understand. It is a fresher, brighter look with visual cues as to how your message can help you be more productive on social media.
After a few months of testing, start phase two of the redesign project. This time around, we focus on visual styling improvements and adding some more back-end functionality.
The redesign of the website also helps the re-branding project. Your logo, marketing collateral, social media presence, online adverts, support site, blog and eventually, the actual desktop app must all been revamped.
2. To improve website usability for your visitors
If you have a ‘brick and mortar’ store, you aim to keep it presentable and welcoming. The same story applies to your online site. With the new website, you improve your site structure and the user journey. To do this, we focus on telling a story that connects your core USPs (unique selling points) with the pains and challenges of your customers.
We add brand new sections to the site. We also introduce custom contact forms to make it simpler for prospects and customers to get in touch with you and receive responses as quickly as possible.
3. To improve usability and flexibility for marketing.
Creating a new landing page, changing the formatting or sequence of page elements and adding new assets are all crucial tasks for testing your site’s performance and improving conversion rates. You need a website developer to create a website that doesn't just look good but is also easy to manage and marketing focused.
4. To improve SEO and site performance
While your old website had detailed menus, most pages are usually image-based and the overall length of the copy and the number of inbound links lacks heavily. The website structure is tedious for some users as well as for search engines. To counter this, we need to analyze your best performing, high-value pages and used them as the cornerstones for your new website structure.
It’s ideal to have an experienced web developer or a technical SEO expert to help you in the process. But if you don’t, there are plenty of resources online that can help guide you, including painless website migration tips and advice on performing an SEO audit to check rankings. It’s also wise to do a full link audit before launching your new website.
5. To improve the quality and volume of the leads generated
Inbound leads are important to your marketing funnel, so we want to generate more high-quality leads by improving the website and strategy. To do this, we need to expand on the type of content that lived on the site.
After a few months of testing, we can confirm that knowing your buyer personas is crucial for improving conversion rates. With tools like Optimizely, you can A/B test your website pages and only make changes when you know they will work with the majority of your visitors. You will see an increase in conversion rates every time you change the copy to specifically target your ideal customers. So do lots of testing, before and after you redesign your website.
6. To facilitate integrations with external software
Last but not least, you want to make your website compatible with all of the tools that we currently use to improve data capture, testing and user experience. We integrate with a live chat tool. Spending less time on admin tasks is one of the best pieces of advice we can give! There are quite a few marketing technologies that can help you do just that - especially useful if you are working with a lean team.
An Opportunity
There are many reasons why you should do a website redesign or migration. Understanding the ‘why’ and planning the project while keeping user experience and function front of mind is what works.
Whenever your website doesn't perform as it should, be it because of design, conversions or general feedback issues, it's an opportunity to improve. Testing concepts and new page designs before making drastic changes can help you get a good grasp on what your final spec will look like.